CALL FOR A FREE ASSESSMENT
New Bern: 252-634-2211
Frequently Asked Questions About Sight On Seniors (S.O.S) Services
Are Sight On Senior's (S.O.S) services a Medical Service?
This is NOT a medical services. S.O.S a visual check-in service only. We do reserve the right to call EMS if there is a perceived Medical Emergency.
Does Sight on Seniors we bill insurance?
No, our Sight on Seniors (S.O.S) program is not considered a medical service, therefore, insurance will not cover services
What if there is an emergency?
If there is a perceived emergency (S.O.S) will call EMS. Examples of a perceived emergency include a client's sudden lack of mobility, visual evidence of an injury, or obvious cognitive impairments. All charges incurred by contacting EMS will be the sole responsibility of the client or the individual receiving services.
How long do we stay with each client?
10 or 30-minute check-in options standard, custom options available. During our visit, we enter the living spaces, make sure there is food, water, and no obvious hazards. We spend a few minutes with the client. Should the client communicate any additional requirements, we will message you those requests via email or text.
The cost for a 30 Minute elder check?
$60 per visit
Home Safety Evaluation:
Emergency Check-In Visits:
Monday-Friday 8:00am-5:00pm *additional fee after 5pm
Are Custom Packages available?
There is no minimum time requirement for our services. We create a care program that is based on the client, not the clock.
Are contact Free Visits available?
Contact-free, open-air visit option. Front porch or backyard visits provide another level of COVID safe visitation at no additional cost. We will NOT enter a home unless we perceive an emergency situation where the client needs emergency treatment.
Senior travel companion support services.
Price will be determined based on travel, mileage, travel days. We will ensure that your loved one has all of the appropriate necessities—including prescription medicines—packed up and ready to go. Before they depart from the home, we will make sure the house is secure for when they return.
Whether it's an outing for some relaxation or an extended trip across the country to live closer to family and friends, we will ensure your love one's safe trip.
Will I receive updates about my loved ones?
All services include a phone call, text or email to clients after a visit to alert them to any changes or needs. If necessary we can transition your love one to home care services that can be billed via private pay, Medicaid, veteran benefits, long term care, etc.
How does billing work for the S.O.S services?
Fees are non-refundable unless we cancel services. We understand that outside circumstance may require rescheduling and we will make every effort to reschedule for the same week, If an individual is hospitalized, a refund will be made to the client. The client will have an option of a refund to non-rendered services or a credit for future service.
Our House Home Care does expect a reciprocal conversation with clients via text or email to update them on the status of individuals receiving services
You will be billed via credit card every Sunday for the services that will be provided that week. If the visit is over 10 minutes, there will be an additional fee of $20 per 10 min increment.
No payment, No service.
Do you provide emergency Check-in visits?
We provide Emergency visits options M-Thurs 8 am to 6 pm for an additional fee.
Will I still be charged if no one answers the door?
We will call the client and then the one who hired us, we will call the local phone number of a neighbor, etc. that we have on file. The client will still be charged for the visit and notified of the absence.
***Please inform us if the client will not be home so that we can reschedule.***
Are Add on services available?
We DO provide additional services through our home care unit. If this is the desired service, Please contact Our House Home Care directly to discuss additional services.